TaskTrack

What it is

TaskTrack allows users to collect statistics on the processing of tasks through a user-defined workflow. The primary statistics it collects are:

  • Time each task spent in each status of a workflow
  • Time spent being “on-hold”, if a task is allowed to be “held” in it's current status
  • Total time a task took to become “completed”

All time periods measured in TaskTrack are in “business days”, so weekends, public holidays and shutdown periods do not count towards the time measured.

The measured statistics can be reported on against user-defined service levels for arbitrary reporting periods.

What it isn't

It is not a bug-tracking or timesheet system. The main point of difference with these is that time accumulates on tasks regardless of any user interaction. It has no provision for recording the “time spent” on a task - time just accumulates while ever the task is incomplete.

Demo site

A TaskTrack demonstration site is available here

Differences between the demonstration site and an actual production instance include:

  • There is no user authentication (ie, no requirement to login)
  • Administrative functions are available to everyone

Data is deleted and reloaded into the demonstration system at random intervals (generally, overnight) so don't expect that data you enter into the demonstration system will be there tomorrow.