TaskTrack allows users to collect statistics on the processing of tasks through a user-defined workflow. The primary statistics it collects are:
All time periods measured in TaskTrack are in “business days”, so weekends, public holidays and shutdown periods do not count towards the time measured.
The measured statistics can be reported on against user-defined service levels for arbitrary reporting periods.
It is not a bug-tracking or timesheet system. The main point of difference with these is that time accumulates on tasks regardless of any user interaction. It has no provision for recording the “time spent” on a task - time just accumulates while ever the task is incomplete.
A TaskTrack demonstration site is available here
Differences between the demonstration site and an actual production instance include:
Data is deleted and reloaded into the demonstration system at random intervals (generally, overnight) so don't expect that data you enter into the demonstration system will be there tomorrow.